Shipping and Delivery
Most of our products are Made to Order. These processes start as soon as your order is placed, and may have a processing time of 5-9 business days before shipping.
Orders that have not arrived within 30 business days are eligible for refunds or free reshipment.
When will you receive tracking information on your order?
- 7 business days after order processing.
- Tracking numbers will be made available within the specified time frames below and will be automatically sent to you via email.
- If it has been more than 7 days and your tracking data is still not updating, please get in contact us at firstname.lastname@example.org
Packages Returned To Sender – Wrong Address
Please check your email confirmation carefully, and you should take responsibility for this matter as we allow an order modification within 24 hours.
We are not responsible for losing any package using PO Box and reshipment/refund if a package is returned to the Sender due to wrong address information. If you want to resend the products, we will surcharge up to your orders' 50% value.
Lost Order In Unexpected Situation
In those special cases, please contact our customer service to follow the instructions and contact the local post office to check your order carefully again.
If your order was lost or stolen after delivery, we will reship the package to you for free under your provided address only one time.
If you don't want us to resend, we will refund you 80% (20% as a handling fee).
Package Returned To Sender
If a package is returned to sender by the shipping courier, we will reship the package to you for free under your provided address.
If a package is returned to the sender by the shipping courier for the second time, we will reship the package to you for an extra fee (up to 50% order's value) that will be collected through PayPal Payment Request.
If the package is returned to the sender and you don't want us to resend, we will refund you 80% (20% as a handling fee).
Click if you have a question about Return & Refund Policy.
(Last updated March 30, 2021)