Refund policy

Refund Policy
At Pink and Unique, we are committed to providing thoughtfully curated products with quality craftsmanship. Please review our refund policy carefully before placing your order.
1. Order Modifications or Cancellations
Orders may be modified or canceled within 24 hours of purchase by contacting our customer service team at info@pinkandunique.com.
After 24 hours, orders are submitted for processing or production and can no longer be modified or canceled.
  • Custom or personalized items canceled after 24 hours are not eligible for refund
  • Pre-order items canceled after 24 hours will receive store credit only
2. Pre-Orders & Made-to-Order Items
Pre-order and made-to-order items are produced after an order is placed.
  • Estimated ship dates are provided for reference only and are not guaranteed
  • Production timelines may vary due to manufacturing schedules, material availability, customs processing, or events beyond our control
Pre-order and made-to-order items are:
  • Not eligible for refunds
  • Eligible for store credit only, when approved
3. Returns & Exchanges
Eligible non-custom, in-stock items may be returned within 30 days of delivery, provided they are:
  • Unused, unworn, and unwashed
  • In original packaging with all tags attached
  • Free of odors, makeup, or damage
Return conditions:
  • Sale items are final sale and not eligible for return or refund
  • Return shipping costs are the responsibility of the customer unless the return is due to our error
Restocking Fees:
  • Standard items returned due to change of mind: 15% restocking fee
  • Custom or pre-order items (if approved): 25% restocking fee, issued as store credit only
All returns are subject to inspection prior to approval.
4. Exchanges
Exchanges may be approved based on product availability. If the requested exchange item is unavailable, store credit may be issued at our discretion.
5. Damaged, Incorrect, or Defective Items
If you receive an item that is damaged, misprinted, or incorrect, please contact us within 7 days of delivery at info@pinkandunique.com.
Please include:
  • Order number
  • Clear photos of the item and packaging
Once verified, we will offer a replacement or refund for the affected item(s).
6. Orders Not Received
If your order has not arrived within 30 days of ordering, please contact us for assistance.
This does not apply to:
  • Pre-orders
  • Custom or made-to-order items
  • Delays caused by incorrect addresses, missed deliveries, or events beyond our control (weather, natural disasters, carrier delays, etc.)
7. Failed or Refused Deliveries
Please ensure your shipping address is accurate at checkout.
  • Pink and Unique is not responsible for address errors entered by the customer
  • Orders refused or returned due to delivery refusal may incur a 20% handling fee
Shipping charges are non-refundable.
8. How to Submit a Return Request
Option 1 — Self-Service Return Portal
Log into your account and select “My Account”, then:
  1. Locate your order
  2. Click Request Return
  3. Follow the instructions provided
If approved, you will receive return instructions by email.
Option 2 — Email Request
Contact info@pinkandunique.com with:
  • Order number
  • Reason for return
  • Photos or video (if applicable)
Approved returns should be shipped to:
Pink and Unique
1283 Eglin Pkwy, Suite B
Shalimar, FL 32579
Refunds or store credit are processed once the item is received and inspected.
9. Additional Notes
  • Gift cards are non-refundable once used
  • We are not responsible for lost or damaged return packages without prior authorization or tracking
  • Unauthorized returns will not be accepted
💗 Questions?
Please email us at info@pinkandunique.com — we’re always happy to assist.

Last Updated: January 28, 2026